Thanks for shopping at [COMPANYNAME]
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 10 calendar days to return an item from the date you received it.
An email is to be sent by you to [MAIL] informing about your intention to return a product.
Refund will not be issued incase of failure to pay import custom duties.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
All tags and labels should be intact and in original condition along with the original invoice.
You will be liable to pay return shipping fees and import duty charges for the return parcel if such charge is payable in India. If you fail to pay the import duty charges for the return of the order, such charges shall be deducted from the amount payable to you in lieu of the return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item this process can take upto 4-10 working days. If your return is approved, we will initiate a refund only in the form of store credit voucher which can be redeemed at [COMPANYNAME].com upto a period of one year from the date of issue.
Orders that are not delivered specifically where the consignee has refused to pay import duties , VAT or such other tax as imposed shall not be refunded or returned.
Total amount of discount availed while placing the order will be deducted from the refund amount. The discount so deducted from the refund
Shipping
You will be responsible for paying for your own shipping costs as well as import duty (if any) for returning your item. All shipping costs are nonrefundable.
Any discount availed with the use of Coupon Code while placing the order shall be deducted from the refund amount in totality. This deduction of discount (offered at the time of sale) from the refund amount shall be full and not proportional to the quantity or value of the return.
Custom Duties and Import Fees
Customs Duties and Import Fees vary from country to country. You are responsible for paying custom duties and import fees before of delivery goods to you as per the laws of your country. All orders sent as DAP shipments using courier mode. Refund will not be provided to in case the courier in unable to deliver the package due to non payment of customs or import duty.
By placing your order on [COMPANYNAME].com you agree with the above mentioned policy / policies.
Contact Us
If you have any questions on how to return your item to us, contact us. [MAIL]